Arena di Verona

Frequently Asked Questions

Dear spectator,

The current decree for the containment of the pandemic enables the Arena (in a white zone) to host a full capacity audience. At present, a FFP2 face mask and a “reinforced” Green Pass are compulsory for access to the shows. 

Since provisions are continually evolving, we suggest you consult this section periodically for any updates and to check what provisions are effective slightly before the date of the event for which you have purchased tickets.

Replies to the most frequent questions follow: we hope they help to solve any doubts you have. 

Last updated 15th December 2021

FREQUENTLY ASKED QUESTIONS 

 

I have a voucher issued following the cancellation of the 2020 Festival due to Covid. When is it valid till?

The vouchers have a validity of 36 months from the date of issue (the date indicated on the document in your possession will be considered valid).

Vouchers can be used as a form of total or partial payment for tickets regarding the shows scheduled for the 2022 Arena Opera Festival 2022 on the site www.arena.it/buy  

 

What happens to my voucher once it expires?

At the end of the 36 months, although not foreseen by law, Fondazione Arena di Verona has decided to reimburse any vouchers not yet used.

 

I purchased a ticket on the GeTicket website, what happens now with the new ticket sales service by TicketOne?

Your seats are confirmed. In the coming weeks, we shall send you the new ticket that you can used to attend the show. 

 

Can I cancel or modify my ticket?

Once purchased, tickets cannot be refunded or exchanged for another date and/or sector.

 

I would like to purchase a ticket but am worried about the possible developments of the pandemic. What will happen if I’m unable to reach Verona next summer due to restrictions imposed by the authorities?

We are not normally able to reimburse tickets already purchased.

Nevertheless, we realize that the continuation of the emergency could cause objective drawbacks to reaching Verona. In these cases, spectators already holding tickets can decide to change the date or move their tickets to the 2023 Festival at a symbolic price.

The following are considered as objective hindrances:

- Proven health reasons due to the Covid-19 emergency

- Prohibition of travel to Italy was established by the country of departure

- Prohibition of landing in Italy

- Lack of flights for reaching Verona easily

- Quarantine on returning to the country of origin

If these conditions still persist 21 days prior to the date shown on your ticket, they give the right to the facilitations foreseen by the Fondazione. Please write to cs@arenadiverona.it.

 

What happens in the event of bad weather?

Should weather conditions prevent a performance from being staged as scheduled, Fondazione Arena di Verona may postpone the beginning by up to 150 minutes. In the event of a performance being stopped after it has begun, spectators will have no right to a refund of the ticket price. Should the opera be definitively stopped before the end of Act 1, you have a right to purchase a ticket, of the same category as the original ticket, with a discount of approximately 50% on the full price for another performance of the current Festival or the following year’s Festival.

 

I am a disabled person and the person accompanying me is a disabled person: is a reduction in ticket price foreseen in this case?

For all information regarding access to disabled spectators, we advise you to consult the dedicated page here.

 

I am unable to print out my ticket – can I show it in electronic format?

It is not necessary to print your ticket, you can also enter by showing the ticket on your smartphone.

 

I would like to bring my children to the opera, at what age are they allowed to enter? Is a discount foreseen for families?

Children can enter the Arena from the age of 4. A package dedicated to families is not foreseen, however, your can visit our web page dedicated to Arena young.

 

Is it possible to purchase tickets for the shows using the “carta docente” for teachers?

Yes. All info can be found here.

 

Is specific dress code compulsory for admittance to the shows?

There is no compulsory dress code.

In the stalls seats, a smart dress is preferable and shorts, tank tops/vests and thong sandals ARE NOT ALLOWED for men.

 

Is cloakroom service available?

No, there is no cloakroom service.

 

Is the opera libretto included in the price of the ticket?

No, but it can be purchased before the beginning of the show at the Arena shop at gate 10

 

Can I bring a small backpack, umbrella and cushion?

Yes, it is possible to enter with a small backpack and a small/folding umbrella (with no sharp points). On the other hand, it is forbidden to introduce cases, trolley cases, bags, backpacks or other bulky containers (over 17 litres).

If you have a seat on the stone steps, you can bring a cushion from home or purchase one at the Arena from the venue staff.

 

Can I bring food or drinks?

It is not possible to bring food or drinks into the Arena. Plastic bottles larger than 0.5 litres and any other bottle, container or glass/plastic objects are forbidden, as are any other blunt instruments that could cause damage to oneself or others.

 

Can I bring a camera? 

No, it is forbidden to bring video cameras, professional or semi-professional cameras, tripods or musical instruments into the Arena.

 

I’ll be arriving in Italy from abroad. What documents do I require?

If you want information on the documents necessary for travelling to and in Italy, click here.

 

At what times is it possible to visit the Arena as a monument? Is it necessary have a Green Pass?

We advise you to obtain this type of info on the Verona Municipality website using the following link.

 

I have a ticket for a pop concert that has been postponed to 2022. When will I receive the new ticket?

For all the non-operatic events scheduled, we advise you to find info on the websites of the relative organizers or on the site of the colleagues of Arena Live.

 

Where can I find the calendar of the Season at the Teatro Filarmonico?

You can visit the dedicated page on our website here.

 

Partner

Major partner

Major partner Unicredit

Automotive partner

Automotive partner Volkswagen

Official sponsor

Official sponsor Calzedonia Official sponsor Giovanni Rana

Mobility partner

Mobility partner Bahn

Media partner

Media partner RTL