Terms and Conditions

Useful information for audience members at the Arena di Verona Opera Festival

Rules & regulations and sales contract conditions

Please read the following terms and conditions carefully.

February 2024

 1. Premise

2. Sales contract conditions

2.1. Subject

2.2. Definitions

3. Sales channels

4. Tickets

4.1. Ticket price and commission

4.2. Loss or theft tickets

4.3. Prohibitions

5. Disabled spectators

6. Cancellation/suspension in the event of bad weather of Arena di Verona Opera Festival shows

6.1. Procedure for the reimbursement of Arena Opera Festival tickets in the event of bad weather

7. Access to the amphitheatre and rules of behaviour

7.1. Entrances

7.2. Dress code

7.3. Fondazione Arena di Verona can refuse admission to those who:

7.4. Security controls and limits

7.5. Inside the Arena, including the external wall, it is forbidden to introduce:

7.6. In the Arena, it is also forbidden to:

7.7. Other rules of behaviour

7.8. Communications at the event venue

7.9. Other information on security and on other eventual limitations:

8. Services

8.1. Lost & found

9. Regulations regarding privacy

10. Competent court

1. Introduction

The purchase of a ticket assumes full knowledge and acceptance of these terms and conditions.

Failure to comply with any of the terms in these regulations may result in the ticket holder being refused admission or required to leave the Amphitheatre Arena, with no right to refund.

Fondazione Arena di Verona reserves the right to make any changes to the announced programme in terms of date, time, programme, staging and/or cast that may be necessary also in order to comply with any new provisions of the Public Authorities. These changes do not justify requests for ticket cancellation/refund.

 

In the event of changes, Fondazione Arena will make every effort to inform ticket purchasers. Nonetheless, it is the viewer's responsibility to keep informed of possible changes by regularly consulting the official website www.arena.it.

The spectator undertakes to comply with all possible health regulations that will be in force at the time of the performance, which will be posted on www.arena.it and in the Arena amphitheatre.

Upon purchasing a ticket, as part of the audience, the holder consents to and authorises recording or filming during the course of the performance, and any related present and future use by Fondazione Arena di Verona without any right to compensation.

2. Terms and conditions of sale

2.1. Subject

The following General Conditions of Contract regulate the sale of Tickets (defined ahead) for show events and/or cultural entertainment, carried out by Fondazione Arena di Verona or TicketOne.

2.2. Definitions

The following definitions are applied to the General Conditions of Contract, and it is understood that the definitions in plural form will be applied to the relative singular term and vice versa:

- TicketOne: TicketOne S.p.A., a leading joint-stock company in Italy providing of ticketing, marketing, information and e-commerce services for shows, sport, and culture, with registered office in Via Vittor Pisani 19 - 20124 Milan - Italy. TicketOne is the company to which the Fondazione Arena di Verona ticket sales service has been adjudged.

- Client: the subject who purchases Tickets for the shows organized by Fondazione Arena di Verona. 

- Contract: the agreement established between the Client and Fondazione Arena di Verona and, if applicable, with TicketOne, regarding a specific purchase of Tickets, to be considered as regulated by these General Conditions of Contract.

- Ticket holder: the person who, legitimately and in compliance with these General Conditions of Contract, holds a Ticket purchased from the Client.

- Event: the event, show or performance for which the Ticket is issued.

- Fondazione Arena di Verona or more briefly indicated as Fondazione: the subject that organizes the Event regarding which the relative Ticket has been issued.

- Tickets: the documents (including those in digital format) issued by Fondazione or TicketOne that give the Ticket Holders the legitimate right to admittance to the Event Venue.

- Event Venue: the buildings and land that form the locations in which a specific Event is held.

3. Sales Channels

Tickets for the Arena Opera Festival shows are on sale exclusively through the following official authorized channels:

  • Online at www.arena.it
  • Fondazione Arena di Verona ticket offices
  • Official call center +39 045 800 5151
  • Authorized ticket vendors 

4. Tickets

All those who intend entering the event venue must hold a valid Ticket. The regulations that are applicable to the Client are applied to them.

Personal registration (name/surname, address, e-mail, number telephone, date of birth) is necessary (and compulsory) before proceeding with the purchase and must be carried out just once.

All tickets are issued in the purchaser’s name, following personal registration.

Tickets cannot be sold by Clients or be subject to intermediation without prior agreement with Fondazione Arena di Verona according to current legal provisions.

Ticket sale (or re-sale) by unauthorized parties is prohibited. 

Tickets must be purchased through official Fondazione channels. In the event of Tickets having been purchased by the Client from subjects other than the aforementioned, or if the Tickets have been lost, stolen, copied or obtained in contrast with these General Conditions of Contract, the Ticket Holder may not be authorized admission to the Event Venue by the Fondazione or may be obliged to leave it.

Tickets cannot be re-sold for profit at a higher price than that shown on the ticket and, in particular, in violation of the provisions of paragraphs 545 and 546 of Art. 1 of law 232/2016 and relative implementation legislation on matters of secondary ticketing; the Fondazione reserves the right to proceed with reporting any such facts to the appropriate Authorities. 

The Fondazione declines any and all responsibility that may arise from the characteristics, quality and prices of tickets purchased irregularly through unauthorized sales channels. In the event of it being ascertained that tickets or season tickets have been purchased from subjects or through unauthorized channels or if the tickets or season tickets have been copied or obtained in contrast with these Regulations, admittance will not be authorized to the venue. 

  • 4.1. Ticket price and commission

  • 4.2. Loss or theft of tickets

  • 4.3. Prohibitions

5. Disabled spectators

Persons with  acertified disability - equal to or greater than 67%, upon presentation of the European Disability Card (EU Disability Card) or equivalent certification, and wheelchair users, even if they have a disability rating of less than 67% - may purchase a seat for themselves and the person accompanying them, paying for one ticket each, at the lowest available full price (6th sector) for the chosen evening, subject to availability..

The person accompanying someone with a certified 100% disability and with the right to permanent carer’s allowance - upon presentation of the European Disability Card (EU Disability Card) or equivalent certification - will be entitled (subject to availability) to a seat for him/herself at the symbolic price of 2.50 euro when purchased with the ticket for the disabled person being accompanied, at the lowest available full price (6th sector) for the chosen evening.

In the case of disabled persons with impaired mobility - it is ALWAYS necessary to specify  this and also to state whether the disabled spectator uses a wheelchair or other walking aids, in order to allow the ticket office operators to assign designated stalls seats, subject to availability, which comply with current safety and accessibility regulations.

Reservation requests for these tickets can only be made by completing the appropriate formonline prepared by Fondazione Arena, and attaching a copy of the European Disability Card (EU Disability Card) that allows the QRCode to be read, or a copy of equivalent certification specifying the percentage of disability.

There are no architectural barriers that prevent access to the stalls for wheelchair users. However, seats are limited and therefore, sending in a booking request, if not confirmed by the organiser, will not entitle the user to guaranteed attendance of the event.

Standard tickets purchased differently to the above, cannot guarantee wheelchair users access to the amphitheatre.

Audience members holding a tier ticket and who are unable to access their seats at the time of the performance will need to purchase a sector upgrade, which will be provided subject to availability.

Directions to access the amphitheatre from Piazza Bra, via a metal ramp, will be provided when purchasing tickets. Barrier-free access to the stalls is possible from gates no. 4, no. 1, and/or no. 8. The stalls are equipped with two disabled toilets.

6. Cancellation/suspension in the event of bad weather of Arena di Verona Opera Festival shows

Being open-air shows, the risk of adverse weather cannot be excluded, and is therefore deemed as accepted by the Viewer. In the case of adverse weather (rain. wind, hail, and similar weather events that would make the show impossible), the show is never cancelled before the expected starting time.

If the weather conditions do not allow for the regular performance of the show, Fondazione Arena di Verona may postpone the starting time for up to 150 minutes, before announcing its possible cancellation.

In case of suspension of the show after it has started, no refund on the ticket price will be issued. However, Fondazione Arena di Verona, in view of a fair sharing of the risk of rain, also pursuant to Article 1464 of the Civil Code, and by way of derogation from Article 1463 of the Civil Code, provides for different possibilities for its spectators.

1. In the case of permanent suspension of the show, before the end of the first act (according to the booklet), the audience will be entitled to purchase a ticket, whose category and price are equal to or lower than the ticket previously purchased, for other shows of the Festival under way, selected by the Organizer, for € 2.50.

2. If the show was performed after the first act, but it was not concluded, the audience will be entitled to a 30% discount to purchase other tickets for shows of the Festival under way, selected by the Organizer, and valid for tickets with the same or lower category or price than the ticket previously purchased.

In the case of single-act shows, or shows with several acts performed completely (e.g. Cavalleria Rusticana and Pagliacci), by purchasing the ticket, the Viewer expressly accepts that viewing and listening even to a single act of a show comprising several parts comprises an exhaustive enjoyment of the show performed, and therefore they do not constitute a singular event, under the artistic and musical profile, pursuant to Article 1314 of the Civil Code, thus recognizing Article 1316 of the Civil Code enforceable to the same. The Viewer agrees that the ‘first act’ rule does not apply to this context, but rather the portion of the Regulation relating to shows “not entirely performed”.

If the cancellations/suspensions above, concern shows performed later than August 15th, the protections described in Sections 1., 2. shall be valid also for shows of next year’s Festival, as selected by the Organizer, for the purchase of tickets whose category and price are equal to or lower than the ticket previously purchased.

In the case of adverse weather conditions before the Arena gates open, and should the weather forecast not foresee any improvement during the night, i.e., if a cancellation of the show may be reasonably foreseen, the FAV, in agreement with the Law Enforcement Officer stationed on site, may decide to delay (or subsequently cancel) the opening of the gates, for reasons of public safety.

6.1 Procedure for the reimbursement of Arena Opera Festival tickets in the event of bad weather

Spectators are informed that Carnet seat number tickets and Open Tickets cannot be refunded but can be used for successive dates of the current season (subject to the issue of the seat number ticket for the new date). The aforementioned tickets can only be refunded if the cancelled show is the last show of the season in question. Tickets purchased with “Carta del Docente” and ”18app” campaigns cannot be refunded but can only be exchanged with tickets for later dates at the same Festival. Spectators expressly accept this clause also as an exception.

Reimbursements for cancelled shows may be requested directly on the original purchasing channel, within 14 days of the cancellation, through the procedure published on arena.it, after the event has been cancelled. 

In any case, for refund requests presented as indicated above, only the nominal purchase price printed on tickets will be refunded. Refund requests for tickets for cancelled performances will also be accepted after the aforementioned deadlines providing, they reach Fondazione Arena di Verona within and no later than October 31st of the year in which the Festival is held. In this case, Fondazione Arena di Verona will refund the price of the ticket minus any taxes and charges applied to the tickets.

7. Access to the amphitheatre and rules of behaviour

In order to ensure proper management of admissions and to avoid delays in the running of the evening, spectators are required to arrive at the Arena at least one hour before the start time of the performance. The gates open two hours before the start of the performance.

It is prohibited to enter the venue once the performance has started. Spectators arriving late, or who leave their seats during the performance, will be asked to wait until the first useful interval in order to occupy their assigned seats; in the case of one-act performances without an interval, late spectators will occupy an alternative assigned seat until the end of the performance.

Any spectator found to be occupying a seat other than the one indicated on his or her ticket in the event of a check may be asked to leave the theatre.

Admission with a reduced ticket is subject to presentation of a document proving entitlement to the reduction;

Children under the age of four are not allowed;

Children under the age of 14 are not permitted unless accompanied by an adult.

  • 7.1. Entrances

  • 7.2. Dress code

  • 7.3. Fondazione Arena di Verona can refuse admission to those who:

  • 7.5. Inside the Arena, including the external wall, it is forbidden to introduce:

  • 7.6. In the Arena, it is also forbidden to:

  • 7.7. Other rules of behaviour

  • 7.8. Communications at the event venue

  • 7.9. Other information on security and on other eventual limitations:

8. Services

In the amphitheatre, bar and merchandise sales facilities are foreseen.

There is no cloakroom service.

For any necessity, contact the Ushers.

8.1 Lost property

Found objects can be handed over directly to the Front of House Staff, e-mail: direzione.sala@arenadiverona.it

Items not claimed by the end of the Opera Festival will be handed in to the Lost Property Office of the City of Verona, Tel. +39 045 8079341.

9. Privacy regulations

Fondazione Arena di Verona ensures full compliance with the regulations on the protection of privacy (Reg. EU 2016/679, D.Lgs.196/2003 and subsequent amendments) for all personal data acquired in dealings with the public (e.g.: issue of nominative tickets at concessionary prices or free of charge, management of certain forms of payment).

 

All information regarding the processing of spectators' personal data is available on the arena.it website in the privacy section.

 

For any further information, please contact protocollo@arenadiverona.it. The Data Protection Officer (DPO) appointed by the Fondazione can be reached at rdp@arenadiverona.it.

10. Jurisdiction

Even in the event that any of the provisions of these general terms and conditions are inapplicable, the others shall continue to be in full force and effect.

The Contract is regulated by Italian law. Any and all disputes arising from or in any way connected with the Contract and these General Terms and Conditions will be settled by the Court of Verona.

 

In the event of conflict between the provisions of these General Terms and Conditions, as published in the Italian language, and the corresponding text published in the English language, as well as in the event of a conflict between the Italian version and the English version of any other content of the Contract, the Italian language version shall prevail.

Last updated: March 2024

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"La Grande Opera Italiana Patrimonio dell'Umanità" will start at 8:30pm instead of 9:10pm.

Access allowed before 8:10pm.

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