Arena di Verona
Exchanges and Refunds
IN THE EVENT OF BAD WEATHER
A night at the opera at Arena di Verona is a truly unique experience, the magic of which consists in the extraordinary nature of the monument, which every summer is transformed into the world’s largest open-air theatre, and the fact that the impressive stage sets have as their backdrop the sky: often clear and star-studded, but sometimes also cloudy and threatening.
Our job is to realize imposing opera performances in which over 1,300 people are involved: solo singers, members of the orchestra and chorus, dancers, extras, technicians and other specialized staff.
This undertaking sometimes becomes difficult or even impossible due to the weather conditions.
In the event of bad weather, performances are never cancelled before the time at which they are scheduled to begin. We intend doing our utmost to stage performances, to satisfy the spectators that come to Arena di Verona from all over the world precisely to see them.
Should weather conditions prevent a performance being staged as scheduled, Fondazione Arena di Verona may postpone the beginning by up to 150 minutes, before announcing its eventual cancellation. In fact, a few drops of rain are sufficient to damage the musical instruments used, which are often extremely valuable. Performances can therefore be momentarily stopped, even several times.
In the event of a performance being stopped after it has begun, spectators will have no right to a refund of the ticket price,
Should the opera be definitively stopped before the end of Act 1, you will have a right to purchase a ticket, of the same category as the original ticket, with a discount of approximately 50% on the full price for another performance during the current Festival or the following year’s Festival.
These measures are intended to safeguard spectators’ rights without prejudicing the Festival’s financial sustainability; in fact, even if a performance is cancelled or only partially staged, Fondazione Arena must nevertheless sustain the costs of its staging.
Spectators are informed that Carnet seat number tickets and Open Tickets cannot be refunded, but can be used for successive dates of the current season (subject to the issue of the seat number ticket for the new date). The aforementioned tickets can only be refunded if the cancelled show is the last show of the season in question. Tickets purchased with “Carta del Docente” and ”18app” campaigns cannot be refunded, but can only be exchanged with tickets for later dates at the same Festival.
Refunds in case of cancellation/suspension in the event of bad weather may be requested by filling in the online form at the following address within 15 days after the date of cancellation of the performance, which will be activated the morning after the cancellation.
In any case, for refund requests presented as indicated above, only the nominal purchase price printed on the ticket will be refunded. Refund requests for tickets for cancelled performances will also be accepted after the aforementioned deadlines providing they reach Fondazione Arena di Verona within and no later than October 31st of the year in which the Festival is held. In this case, Fondazione Arena di Verona will refund the price of the ticket minus the taxes and charges applied to the tickets.
Exceptions to these regulations are the effects of provisions, regulations and directives with which the public administration once more prohibits FAV from giving monetary reimbursement of tickets, ordering Fondazione Arena to issue vouchers similar to those issued in compliance with the regulations issued on the occasion of the so-called first lockdown.