Verona, 20th June 2019
GENERAL CONDITIONS FOR ARENA DI VERONA OPERA FESTIVAL SPECTATORS
The contractual CONDITIONS regarding the provision of services and access to the Arena are published on the official Web site: www.arena.it;
The purchase of tickets assumes the complete acceptance of these Regulations.
Failure to respect each and every indication contained in said regulations can result in the ticket holder(s) being refused admission to the Arena Amphitheatre or being turned away.
Fondazione Arena di Verona reserves the right to make any changes that may be necessary to the announced schedule’s dates, hours and/or program.
Any changes to the cast or program, as well as any changes to the times at which performances begin, do not justify requests for the cancellation/reimbursement of tickets. In the event of changes, the Fondazione will do the utmost to inform ticket holders. Nevertheless, spectators must make certain to keep themselves informed of possible changes by consulting the official Web site: www.arena.it
When purchasing this ticket, the holder, as a member of the audience, consents to and authorizes any future use of audio and video recordings that may be made during the event.
The purchase/use of a ticket assumes complete acceptance of these regulations, which can be consulted on the Web site www.arena.it, or at the main ticket office. The possession of a ticket and the respect of the regulations are conditions for spectators’ admission to and stay in the Arena Amphitheatre.
Tickets cannot be duplicated and are only valid for the date shown on them.
In the event of loss or theft of a ticket:
In the event of non-use due to drawbacks of a personal nature, a ticket cannot be converted to another date or reimbursed.
Ticket sale (or re-sale) by unauthorized parties is prohibited.
The prices shown on the tickets and published on Fondazione Arena di Verona programs are official sale prices, including relative taxes and duties.
Fondazione Arena di Verona has the faculty to establish a maximum limit of tickets that can be purchased by any individual person for each show.
Tickets and admission passes cards must be conserved for the duration of the show and shown on request to Ushers, for any control.
It is compulsory to occupy exclusively the allocated seat and behave correctly and with respect for other spectators during the performance.
Spectators found without tickets will be accompanied out of the theatre.
It is permitted to remain in the Ticket Office premises only for the time necessary for ticket purchase and withdrawal procedure.
In the event of bad weather, performances are never cancelled before the time at which they are scheduled to begin.
Should weather conditions prevent the show being staged as scheduled, Fondazione Arena di Verona may postpone the beginning of the performance by up to 150 minutes, before announcing the eventual cancellation of the show.
In the event of the show being stopped after it has begun, spectators have no right to a refund of the ticket price.
Should the opera be definitively stopped before the end of Act 1, spectators will have the right to purchase a ticket of the same category as the original ticket, with a discount of approximately 50% on the full price, for another performance at the current Festival or the following year’s Festival.
In the event of bad weather before the opening of the Arena gates and in the event of weather forecasts not foreseeing any improvement in the conditions in the course of the evening, i.e. in the event of cancellation of the show being reasonably foreseeable, FAV, in agreement with the head Police Officer on site, may decide to delay (and later cancel) the opening of the gates for public safety and security reasons.
Spectators are informed that Carnet seat number tickets and Open Tickets cannot be refunded, but can be used for successive dates of the current season (subject to the issue of the issue of the seat number ticket for the new date). The aforementioned tickets can only be refunded if the cancelled show is the last show of the season in question. Tickets purchased with “Carta del Docente” and ”18app” campaigns cannot be refunded but can only be exchanged with tickets for later dates at the same Festival.
Refunds can be requested:
In any case, for refund requests presented as indicated above, only the nominal sales price printed on the ticket will be refunded. Refund requests for tickets for cancelled performances will also be accepted after the aforementioned deadlines providing they reach Fondazione Arena di Verona within and no later than October 31st of the year in which the Festival is held. In this case, Fondazione Arena di Verona will refund the price of the ticket minus the taxes and charges applied to the tickets.
Access to the stalls and numbered step seats is forbidden once the show has begun. Spectators with seats in the stalls and numbered step seats who arrive late, or leave their seats during the show, will be obliged to wait in the foyer or in the unnumbered step seat sector until the first available interval to return to the seat allocated;
For admission with reduced-rate tickets, spectators must produce a document showing their right to the reduction in question;
admission is forbidden to kiddies of less than four years of age;
minors of less than 14 years of age are only admitted if accompanied by an adult;
Fondazione Arena di Verona can refuse admission to those who:
- arrive in an obvious state of agitation (admission and spectating is prohibited when under the influence of alcohol or drugs)
- behave aggressively;
- are not dressed in an elegant manner, suited to the decorum of the theatre (for men the minimum request is for long trousers and a shirt. FOR EXAMPLE, THE FOLLOWING ARE NOT ALLOWED: SHORT TROUSERS, TANK TOPS/VESTS, SLIPPERS, SPORTSWEAR, BEACHWEAR, ETC.);
- do not allow surveillance staff to control their bags or backpacks.
For security reasons, Ushers can carry out summary visual inspections at the entrances (Art. 5 lett. C of Min. Decree 06/10/2009). The staff members are also authorized to request inspections and not allow spectators to enter with items that are prohibited inside the Amphitheatre.
Custody is not guaranteed.
Inside the Arena, including the external wall, it is forbidden to introduce:
In the Arena, it is also forbidden to:
Other information on security and on other eventual limitations:
The entrances for spectators are as follows:
(Entrance for 1st sector stalls Platinum, Gold, 1st sector stalls);
(Entrance for disabled spectators – see chapter X);
Entrance for 1st sector stalls and 2nd sector stalls - even numbers;
Entrance for 1st sector stalls and 2nd sector stalls - odd numbers;
Entrance for 1st sector VERDI, 2nd sector PUCCINI, 3rd sector ROSSINI - even numbers;
Entrance for 1st sector VERDI, 2nd sector PUCCINI, 3rd sector ROSSINI - odd numbers;
Entrance for 4th and 5th sector - even numbers;
Entrance for 4th and 5th sector - odd numbers;
Gate 11, 15, 23 and 27
Entrance for unnumbered stone step seats RIGHT;
Gate 47, 51, 59 and 63
Entrance for unnumbered stone step seats LEFT;
Before reaching the entrance gates of the Amphitheatre, spectators must undergo security checks carried out by the Ushers by means of walkthrough metal detector arches and/or handheld metal detectors, or summary visual inspections (Art. 5 lett. C of Min. Decree 06/10/2009) at the pre-filtering entrances. Staff members are also authorized to request inspections and forbid entrance with items that are prohibited inside the Amphitheatre.
For any necessity, contact the Ushers.
The Info Service is at the Info Point, on performance days, from 6:30 pm until the end of the show.
Official Fondazione Arena di Verona merchandise is on sale at the Arena Shop (Gate 10), every day during the Arena Festival and on the Web site www.arena-shop.it.
In the Amphitheatre, the following services are available to spectators:
- food service and bar;
- cushion rental;
- sale of librettos, opera programs and official Fondazione Arena di Verona merchandise;
- there is no cloakroom service.
Any objects found can be consigned directly to the Ushers.
For any lost property: information at the Info Point, on performance days, from 6:30 pm until the end of the show.
Any objects not reclaimed by the end of the Arena Festival will be consigned to Verona Municipality’s Lost Property Office, tel. +39 045 8079341.
In the stalls and numbered step seats:
Throughout the Amphitheatre:
For service announcements intended for all the public in the Amphitheatre, or for handling any emergencies, FAV uses the Public Address system to make audio announcements in Italian, English and German.
Before the beginning of the show, along with the messages welcoming the audience and presenting the show, an announcement is always made which can be heard by all the spectators which is generally speaking along these lines: “In the event of an emergency, spectators are requested to stay calm, line up towards the safety exits and follow the instructions of the ushers and audio announcements”.
Spectators with disabilities or limited mobility who are unable to access the stone step seats can purchase reduced rate stone step tickets and have access to stall seats. The persons accompanying them will have the right to purchase a reduced rate stone step seat ticket and will be able to sit in the stalls – if seats are available - or anyway in an area of the stone seats connected with the stalls.
For information, purchase and picking up these reduced-rate tickets, spectators must contact the Ticket Office Management.
There are no architectural barriers preventing access to stall seats by spectators with disabilities or limited mobility who require wheelchairs. There are dedicated places reserved for them in the stalls, indicated by an appropriate metallic identification plaque on the ground;
For any assistance, access and accompanying needs, or indication of reserved spaces and info on services for the public, spectators can contact the Ushers or go to Gate 4.
Fondazione Arena di Verona ensures full respect of regulations on matters regarding the protection of spectators’ privacy (Reg. EU 2016/679, Legislative Decree 196/2003 and later amendments) for all the personal data acquired in its relationship with the public (e.g.: issue of personal tickets at special rates or free, handling of some forms of payment).
All the information regarding the processing of spectators’ personal data is available on the Web site www.arena.it at the URL https://www.arena.it/arena/en/pages/privacy-legislation.html
For any further information regarding this, it is possible to write to the following e-mail: firstname.lastname@example.org. The Data Protection Officer (RPD/DPO) nominated by the Fondazione can be contacted at email@example.com